Company Overview
Desspos Solutions is a successful 50-year-old family business, with a strong focus on the supply, installation and support of Hospitality and Retail Point of Sale Systems.Desspos has a rich history of stewardship, dating back to 1970, and gaining in scope and responsibility ever since. The core business back in the early 70’s consisted of sales and service of electronic accounting machines throughout NSW.
Fast forward to 2020 and the company has kept up with market demand and is recognized as a leader in its field. This is due to passion that is instilled right across the company, a passion to succeed and be the best in our field for our clients and our staff.
The key to our portfolio of very loyal customers is longevity and integrity. Many have been with Desspos for over 20 years, and they feel like part of the family. Our clients know that doing the right thing is an intrinsic value of the business.
Core Competencies
Our Business Model is client focused which enables our staff to be accessible, agile and attentive without the typical constraints often experienced with larger technical IT support companies.
We understand the significance and value of our customers’ investments in our solution. Our focus is on exceeding our customers’ expectations, and we work hard to ensure that our support team is a virtual extension of your business.
Our highly experienced technical support team is available via phone, email, and the web 24 hours 7 days a week to assure rapid response to all inquiries. Advanced self-service and diagnostic tools combined with strict service-level tracking and reporting ensure our team resolves all issues as quickly and effectively as possible.
We want our customers to have a positive experience in all their dealings with us. We aim at fulfilling our customers’ expectations regarding all aspects of our engagement, not least in regard to delivering on time and according to budget. Because of this ambition, clarifying expectations and establishing a timetable for instalments and milestones are central elements in all our projects. We have effective mechanisms in place for coping with unforeseen challenges that might occur during any installation to meet our obligations on time and within budget.
Key Differentiators
Highly experienced technical support team available 24 hours 7 days a week
Quality assurance management process
Staging and implementation of hardware and software for easy deployment
Clear capped pricing on hardware and software
Experience with delivering first class solutions to the Hospitality and retail industries
Highly experienced team that have worked on the implantation and support of large multi venues such as Foodco
Company longevity and integrity
Our team work with our clients on a one on one basis to deliver the best possible service we can
SLA agreements that are well priced and deliver exceptional service, may that be software support or onsite hardware maintenance
Extensive experience with host files and integration to third party applications
First class training and documentation
Past Performances
Multi venue site experience – implementation of a head of solution with multiple terminals connected back to a central managed single instance – Briscoe hotel Group, Hodge Hotels, Farmers Bake House, St Georges Basin Country Club , Bakehouse Espresso Group, IMG Hotel Group, Regional Hotels, Maas Group
Extensive experience with bottle shop banner groups implementation and ongoing support – Cellebrations, Bottlemart, Local Liquor